The strength of this training was "Dan Clark’s teaching style; he moved us through the material, kept our focus, and added some levity with his humor. The training material/content was very good; it gives us another tool to educate members while helping them to improve their financial lives."     ~Marie King, Lending/Services Manager, San Antonio FCU

The strength of this training was "the speaker's passion for the subject." 

   ~ Sr. VP Member Services

"The program affirmed my techniques in counseling." 

   ~ Retirement Services Coordinator.

"I feel better prepared to help our members than I did yesterday morning! I enjoyed your sense (or lack) of humor and your ability to keep us engaged." 

   ~ Assistant Member Services Manager.

"In my opinion, this training reinforces the mission of credit unions, and the need for this service to and for our members."   ~ Connie Smith, credit union CEO, CA.

"I have a Masters Degree in counseling so this material is instilled in me. I wanted to see how Dan presented it as I have seen Fred [Dr. Waddell] do it. It feels pretty much the same." 

   ~ Community Development Educator

"Engaging trainer, funny, and not afraid of self-deprecating humor. Makes him easy to relate to & feel at ease with."

"Very thorough."  ~ Collections Supervisor

"[SFFC Manual] looks like a great resource."  ~ Member Service Specialist

"I wish we could have spent time on how to get other staff enthused."

"I really liked the role playing because it got us practicing the language out loud. Much more interesting than I expected."   ~ Collections clerk.

Improve the program by  "Allowing more days to attend seminar -- quite a lot of information to process."  ~ Mortgage loan officer  [we now cover coaching skills over two full days]

"A strength was realizing that a coach needs to be less of an advisor, making the client feel more independent. ~ Branch Manager

"Thanks very much. Much of this information is reinforcement for valuable techniques & info I've heard before. I needed it."  ~ Alternatives CU volunteer coach

"The practice exercises are what makes it worth coming to a seminar as opposed to just reading a book."

The strength of this training was "the skill of the facilitator. Well paced. Good rhythm. Good humor."

Rev. 4-5-2007